Shipping Policy
Welcome to https://zoenakai.com! This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website. By placing an order, you agree to the terms outlined below.
1. General Information
1.1 We ship products to US.
1.2 All orders are subject to product availability. In the event an item is out of stock, we will notify you and provide an estimated restock date or alternative options.
2. Shipping Methods and Delivery Times
2.1 We offer the following shipping options:
- [Standard Shipping: 72H]
- [Express Shipping: 144H]
- [Other options, if applicable].
- 2.2 Delivery times may vary depending on the shipping destination and carrier delays beyond our control.
3. Shipping Costs
3.1 Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
3.2 Free shipping may be available for orders over 100$ or during special promotions.
4. Order Processing Times
4.1 Orders are processed within [5 business days].
4.2 Orders placed on weekends or holidays will be processed on the next business day.
5. Tracking Your Order
5.1 Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
6. International Shipping
6.1 We ship internationally to [CHINA].
6.2 Import duties, taxes, and other customs charges are the responsibility of the customer and are not included in the shipping costs.
6.3 Delivery times for international shipments may vary due to customs clearance and other factors beyond our control.
7. Failed Deliveries and Address Errors
7.1 Please ensure that all shipping information is accurate at the time of purchase. Incorrect or incomplete addresses may result in delivery delays or failed deliveries.
7.2 In the event of a failed delivery due to incorrect information provided by the customer, any additional shipping costs will be the customer’s responsibility.
8. Damaged or Lost Packages
8.1 If your package arrives damaged, please contact us within 48 hours of receiving your order with photos of the damage.
8.2 If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund as appropriate.
9. Changes to Shipping Policy
9.1 We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
10.1 If you have any questions or concerns about this Shipping Policy, please contact us at shixinquanaxiba@gmail.com.